Ability to: establish process scope, boundaries and related information on process purpose, such as documentation, including product or process specifications where available apply sampling techniques to determine nature and extent of data collection to provide a reliable indication of process performance select and apply data collection methods (where data collection is automated, this may involve use of software and where data collection is to be carried out by operators, it involves communicating requirements and designing appropriate formats for recording data) confirm that data collected is complete and complies with sampling requirements identify characteristics of a normal distribution apply appropriate statistical techniques, including standard deviation to analyse data, and techniques to distinguish common and special causes of variation establish process capability, including establishing upper and lower limits and instructions for identifying and responding to trends develop a related data sampling plan, including advice on sampling regimes following corrective action use communication skills to interpret and complete work information to support operations of work team or area demonstrate and support cooperative work practices within a culturally diverse workforce |